SailSafe System is the implementation of the Quality Standard designed by HARTIS and cooperating Partners to assure the provision of high quality services to end clients in the yachting sector. Each additional "Sail" represents a higher quality standard of the offered services. Ratings are provided for Yachts as well as Skippers & Hostesses.
In yachting 'life', safety is particularly important as it lets yachters, skippers, and crew have all the fun yachting can offer. Without safety in place, yachter is continuously busy trying to predict unfortunate situations and identifying methods of prevention, thus missing ease of mind. So, safety implies quality yachting time.
On the other hand, if yachts' quality is controlled, let alone certified, it means proper maintenance is done and assessed risks are minimized if not totally mitigated. In other words, cruising on a qualified yacht is cruising in a predictable environment. So quality means safe conditions.
In Hartis, we focus end-to-end customer satisfaction since we believe that safe yachting is the ultimate mission of all related businesses that deal with yacht chartering.
For this reason, we have built an integrated quality system that controls the quality of the yacht and its environment. We target through the quality system to ensure safety and end customers to do "SailSafe".
Owners and charter operators are requested to complete questionnaires regarding Marina Services, Operator Services and their yachts' Inventory list. The provided information is evaluated and-based on the SailSafe evaluation algorithm, each yacht is rated with an ascending number of "Sails" (in the same logic a hotel is awarded the "Stars" for its amenities to guests).
There are three main parameters that are evaluated:
Rated the services provided at the base marina of the particular yacht.
Rated the operator services, whether it provides the basic organization facilities or offers more advanced services.
Rated the basic gear, the navigation tools, the safety measures, the leisure equipment and other extras.
Upon signing in SailBook, Skippers and Hostesses are requested to complete an extensive questionnaire concerning their yachting experience (miles & years), technical education (certifications & seminars), other experience, interests & hobbies.
Provided information is evaluated and based on the SailSafe evaluation algorithm, each Skipper/Hostess is rated with an ascending number of "Sails".